cancellation policy and fees

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At Paragon Med Spa, we strive to provide exceptional service and value your time. To ensure we can accommodate all our clients effectively, we have established the following cancellation and rescheduling policy:

1. Cancellation Notice:

We require a minimum of 24 hours' notice for any cancellations or rescheduling of appointments.

PLEASE READ THE FOLLOWING CAREFULLY

2. Cancellation Fees:

• Facials: Cancellations made with less than 24 hours’ notice will incur a fee of 50% of the scheduled treatment cost.

• Injectables (e.g., Botox, Filler): Cancellations made with less than 24 hours’ notice will incur a $250 fee.

• Pre-Paid Sessions: If a pre-paid session is canceled with less than 24 hours’ notice or is no-showed, the card on file will be charged a $250 fee. If it is declined, a session will be forfeited.

3. Saturday/Holiday Appointments

Any appointment made for Saturdays or Holidays will require a 50% pre-payment.

4. Refund Policy:

Please note that all payments are non-refundable. With proper notice, we will allow the deposit to be moved to a different date & time. We do not offer refunds for missed appointments or cancellations. ALL SPA SALES ARE FINAL. No shows will forfeit a session.

5. Contact Information:

To cancel or reschedule your appointment, please CALL us at (575) 649-1211. Please note that text messages WILL NOT be accepted for cancellations or rescheduling. Calls (and voicemails) are time-stamped and can be made after hours/during weekends if needed.

Thank you for your understanding and cooperation. We look forward to continuing to serve you with the highest level of care.